QUALITY POLICY

The company considers as a key factor to ensure the continuous satisfaction of the requirements of its customers, the management of all the processes that compose its operation in accordance with the principles underlined in the international ISO standard 9001: 2015.

As part of the policy, the company monitors the needs of customers as well as the developments of technology and the market in which it operates – Construction, supervision and management of technical projects – in order to be able to provide reliable, complete and innovative services, which ensure the ultimate meeting the requirements and expectations of its customers. For the company, the concept of quality includes the following:

– Focus on meeting the needs, but also the expectations of customers.

– Provision of services characterized by high quality construction, reliability and safety to the user.

– Trade policy to maintain highly competitive prices- Speed in the provision of services.

– Honesty, clarity and reliability in communication with all collaborating parties.- Compliance with requirements of laws and regulations.

The Management of the company is responsible for the continuous and smooth implementation of the Management System Quality. The Quality Manager is authorized regarding the procedures of coordination, implementation, monitoring and maintenance of the Quality Management System, in order to comply with the selected standards and specifications.

The objectives around which there is a continuous and systematic effort in the company include:

– improving customer satisfaction

– compressing the failure rate in oncoming services- increasing the range of services produced

– the expansion of the customer base as well as the degree of penetration in existing customers.

For the monitoring of the Objectives of Quality, Quality Indicators are defined, which are monitored by the Quality Manager and at regular intervals are presented to the Management of the company, in the framework of the Reviews of the Quality Management System. The course of the indicators reflects the degree of implementation of the objectives and may lead to modifications of the Quality Management System. The Management of the company is committed to provide all the necessary resources for the implementation and efficient operation of the Quality System.

This quality policy is reviewed and checked for continued suitability.